Privacy Policy

Redbrix is operated by Redbrix Limited and is designed, built, and run by a single independent developer. Redbrix Limited is the data controller responsible for the personal information described in this policy. If you have any questions about this policy or how your information is handled, contact us at support@redbrix.io.

Account information. When you create a Redbrix account, we collect your name, email address, and a password. Your password is stored only as a secure hash — we cannot read it. If you sign in with Google or GitHub, we receive your name and email address from that provider; we do not receive or store their passwords.

Connection details. Redbrix does not store your database password by default. For team workspaces, an administrator can choose to save a shared connection's password so their team can connect without it — when they do, it is encrypted at rest and never shown, exported or logged.

Display settings. Customizations you make in the app, such as custom column labels and title fields, are stored as metadata against your account. They describe how your data is displayed — they contain no data from your database.

Correspondence. If you email us or use the in-app feedback link, we keep that correspondence so we can respond and improve the product.

The contents of your database are never stored, cached, logged, analysed, or shared by Redbrix. Queries run directly between your session and your database server, and the results are shown only to you, in your session. We have no background processes, indexing, or analytics that read your database content. See our Security & Privacy page for the full technical picture.

We use the information above solely to:

• provide and operate the Redbrix service
• authenticate you and keep your account secure
• respond to your support requests and feedback
• send you important service announcements (for example, notice before paid tiers launch)

We do not sell your information or share it with third parties for marketing. We will not send you marketing emails without your consent. The one exception is described under How we measure our advertising below: if you arrived by clicking one of our adverts, we tell the advertising platform that its click led to a sign-up. Nothing about you personally is sent.

Redbrix uses only essential cookies: a session cookie that keeps you logged in and secures your connection while you use the app. We do not use advertising or cross-site tracking cookies. If this ever changes, we will update this policy and tell you first.

This is also why you have not been asked to accept any cookies. We would rather not set them than ask your permission to.

We sometimes advertise Redbrix, and we need to know which adverts lead to people actually signing up. Almost everyone does this with tracking cookies. We don't.

If you reach us by clicking an advert, the advertising platform adds an identifier for that click to the web address you arrive on. If you go on to create an account, we store that identifier alongside it, and later tell the platform that the click resulted in a sign-up. That identifier refers to the click, not to you: it tells us nothing about who you are, where else you have been, or what you did before arriving.

Nothing is stored on your device at any stage, you are not tracked across other websites, and no profile is built about you. If you do not create an account, the identifier is simply discarded along with the rest of the page.

We keep your account information for as long as you have an account. If you delete your account, your account details, saved connection details, and display settings are permanently removed.

If a free account goes unused for 18 months we may close it, after giving you at least 30 days' notice by email so you can keep it if you want to. This period is also set out in our Terms and Conditions.

Your database password is not kept, with one exception: on the Team plan an administrator may choose to save a connection's password so their colleagues can use it. Where they have, it is encrypted at rest and deleted along with the connection.

Where you have paid us, we keep the invoice and transaction records we are required by law to keep, for six years, even after your account is deleted. We keep those to meet a legal obligation, and for nothing else.

You have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict how it is used. To exercise any of these rights, email support@redbrix.io and we will respond as quickly as we can. You also have the right to complain to your local data protection authority.

If we make material changes to this policy, we will update the date at the top of this page and, where appropriate, notify you by email or in the app before the changes take effect.