Terms and conditions
These Terms & Conditions ("Terms") govern your access to and use of the Redbrix software and services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.
Last updated: 6 September 2026
1. Who we are
The Service is provided by Redbrix Ltd ("Redbrix", "we", "us", "our"), a company registered in England and Wales.
- Company name: Redbrix Ltd
- Company number: 04890736
- Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Contact: info@redbrix.io
References to "you" or "your" mean the individual or organisation using the Service.
2. Your account
To use the Service you must register for an account and provide accurate, current information. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. You must notify us promptly if you believe your account has been accessed without authorisation.
You must be at least 18 years old, or the age of majority in your jurisdiction, to hold an account.
3. Plans and pricing
We offer three plans:
| Plan | Price | Intended use |
|---|---|---|
| Free | £0 | Personal, non-commercial use only |
| Pro | £4.99 per month | Paid subscription |
| Team | £9.99 per user, per month (minimum 3 users) | Paid subscription |
3.1 Free plan
The Free plan is provided for personal, non-commercial use only. It must not be used for any business, commercial, or revenue-generating purpose. If we reasonably believe a Free account is being used commercially, we may suspend it or require you to upgrade to a paid plan.
3.2 Paid plans (Pro and Team)
Pro and Team are monthly subscriptions. The subscription fee is charged in advance and renews automatically each month until cancelled. Team plan charges are based on the number of users on your account, subject to a minimum of three users.
Prices are stated in pounds sterling (GBP) and include any applicable VAT. The price shown at checkout is the amount you will be charged.
We may change our prices from time to time. We will give you reasonable advance notice of any price change, and it will take effect from your next billing cycle.
3.3 Failed payments
If a payment fails, we will notify you and attempt to collect payment again. If the outstanding amount is not settled within a reasonable period after notice, your account may be downgraded to the Free plan. Any paid features, and any data or functionality only available on a paid plan, may become unavailable until payment is brought up to date.
3.4 Cancellation
You may cancel a paid subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep access to paid features until then. Except as set out below, fees already paid are non-refundable.
Cancelling within 14 days. If you are a consumer, you have a legal right to cancel within 14 days of starting a paid subscription. By subscribing you ask us to begin providing the Service immediately, which you may do without losing this right. If you cancel within those 14 days, email info@redbrix.io and we will refund your most recent payment in full. This right does not apply to business customers.
Refunds are issued to the original payment method, usually within five working days.
4. Your data and database connection
The Service works by connecting to your database in order to provide its functionality.
- You own your data. As between you and Redbrix, you retain all rights, title, and interest in the data held in your database and accessed through the Service. We do not claim ownership of it.
- You are responsible for your right to access. You are responsible for ensuring that you have all necessary rights, licences, consents, and permissions to connect your database to the Service and to allow Redbrix to access, process, and interact with that data. You must not connect any database that you are not authorised to use in this way.
- How connections are handled. For detail on how database connections are established and secured, and how we handle personal data, please see our Security page and our Privacy Policy.
- Backups. You are responsible for maintaining your own backups of your data. While we take care in operating the Service, you should not rely on the Service as your sole means of storing or backing up data.
5. Acceptable use
You agree not to use the Service to:
- break any applicable law or regulation;
- infringe the rights of others, including intellectual property or privacy rights;
- access data or systems you are not authorised to access;
- introduce malicious code, or attempt to disrupt, damage, or gain unauthorised access to the Service or its infrastructure; or
- use the Free plan for commercial purposes (see clause 3.1).
We may suspend or terminate access if we reasonably believe these Terms are being breached.
6. Availability and uptime
We aim to keep the Service available and running well, but we do not currently offer any guaranteed level of uptime or availability. The Service is provided on an "as available" basis. It may be unavailable from time to time, including for maintenance, updates, or reasons outside our control, and we may modify or discontinue features.
7. Dormant accounts
If a Free account remains unused for 18 months, we may close it. Before doing so, we will give you at least 30 days' notice by email to the address associated with your account, giving you the opportunity to keep the account active. If the account remains unused after that notice period, it may be closed and its account and connection data deleted. (This does not affect any data you have stored on your databases.)
8. Suspension and termination
We may suspend or terminate your access to the Service if you materially breach these Terms, if required by law, or to protect the Service or other users. You may stop using the Service and close your account at any time.
On termination, your right to use the Service ends. We may delete your account data following termination, subject to any retention obligations described in our Privacy Policy.
9. Intellectual property
The Service, including its software, design, and content (excluding your data), is owned by Redbrix or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Nothing in these Terms transfers ownership of the Service to you.
10. Limitation of liability
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the paragraph above:
- We are not liable for loss of profits, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss, however arising.
- Our total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim.
The Service is provided without warranties of any kind except those that cannot be excluded by law.
11. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will give you reasonable notice, for example by email or by posting a notice on our website. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
12. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory law provides otherwise.
13. Contact
If you have any questions about these Terms, please contact us at info@redbrix.io.